Kibuga Privacy Notice

Kibuga Privacy Notice

1. About this Notice

This Privacy Notice provides information on how Kibuga collects and processes your personal data when you visit our website or mobile applications. It outlines what we do with your personal data, how we keep it secure, and explains the rights you have regarding your personal data.

2. Who We Are

Kibuga is an e-commerce platform in Uganda. Our platform includes our marketplace, logistics service, and payment service, connecting sellers with consumers and facilitating transactions and deliveries. The website and/or mobile app you are using is operated by a member of the Kibuga Business Ventures Limited. Personal data provided or collected by Kibuga is controlled by the relevant subsidiary.

3. The Data We Collect About You

Personal data refers to information that can identify a specific individual, either directly or indirectly. We collect personal data to provide tailored products and services and to continuously improve them. We may collect, use, store, and transfer various types of personal data for marketing and optimization purposes. Kibuga also uses Google Digital Marketing for targeted offers.

Data you provide:

Contact details: Name, postal addresses, phone numbers, email addresses.
Demographic information: Date of birth, age, gender.
Online registration information: Passwords, authentication information.
Payment information: Credit card information, billing address.
Survey responses: Customer satisfaction surveys, market research.
Competition entries and submissions.
Marketing preferences.

Automatically collected data or data from third parties:

Device information: PC, tablet, mobile device, operating system, browser, IP address.
Usage information: Searches, views, downloads, purchases, web pages visited.
User-generated content: Blogs, social media postings.
Social media data: Username or ID, profile photo, followers.

We provide options for managing your personal data, including opting out of personalized experiences and targeted advertising. You can close your account or adjust preferences by contacting us at uganda.legal@Kibuga.com.

4. Cookies and other Identifiers

A cookie is a small file placed on your device if you agree. Cookies help us distinguish you from other users, enhancing your browsing experience. For more details, please read our Cookies Notice.

5. How We Use Your Personal Data

We use your personal data to operate, develop, and improve our products and services, including:

Registering you as a new customer.
Processing and delivering orders.
Managing customer relationships.
Enabling participation in promotions, competitions, and surveys.
Recommending/advertising products or services.
Complying with legal obligations, such as identity verification.
Detecting fraud.

6. Legal Basis for Processing Personal Data

We process your personal data based on:

Consent: For marketing purposes, with an option to withdraw consent.
Legitimate business interests: To understand customers, promote services, and operate effectively without unduly affecting your privacy.
Performance of a contract: To process orders and deliver products.
Compliance with law: To fulfill legal obligations.

7. How We Share Your Personal Data

Third-party sharing:

Product and service delivery: Sharing data with third-party sellers.
Service providers: Engaging third parties for functions like order fulfillment, payment processing, and marketing assistance.
Business transfers: Customer information may be transferred in business transactions.
Fraud detection: Sharing data for fraud protection and compliance with the law.

We ensure that third parties use your data per this Privacy Notice and applicable laws and only for specified purposes.

8. International Transfers

We may transfer your personal data to other countries where permissible by law. We will implement necessary measures to protect your data and ensure a similar level of protection as in the country of origin, respecting your legal rights.

9. Data Retention

We retain your personal data for as long as necessary for the purposes outlined in this Privacy Notice and based on legal, business, or consumer needs. We will delete or anonymize data when it is no longer needed.

10. Data Security

We have implemented security measures to prevent unauthorized access, use, alteration, or disclosure of your personal data. Access is limited to employees, agents, contractors, and third parties who need it for business purposes and are bound by confidentiality.

11. Your Legal Rights

You have rights under data protection laws, including accessing, correcting, or erasing your personal data, objecting to or restricting its processing, requesting data transfer to a third party, and unsubscribing from communications. You can close your account or contact us to exercise these rights.

12. Data Controllers & Contact

For questions, concerns, or to exercise your rights, contact our Data Privacy Officer at support@kibuga.com. We will respond to complaints within prescribed timelines.

13. Related Practices and Information